FNB unveils new features and new design in major digital banking overhaul
Banking group FNB has unveiled a massive overhaul of its logo and branding, changing up its iconic acacia tree logo to a more simplified style while introducing a host of new features to its digital banking platforms.
The group said that the changes are part of its strategy to “reimagine help”, and a shift in tact to become ‘advice-led’ rather than ‘product-led’ in delivering its services and transitioning beyond banking.
The finance group said that it is striving to become an “integrated advice partner connecting the dots between customers’ day-to-day activities and their aspirations and goals”.
“The bank continues to build competitive investment, insurance, lifestyle and business solutions to best deliver to customers’ goals. This is all underpinned by the ease and safety of its platform and extensive network of advisors,” it said.
FNB CEO, Jacques Celliers, said that the group wants to make it easy for its customers to free up cashflow through best value for money solutions that make their money go further to realise their investment and insurance needs in line with their goals.
“We want to help customers through various life stages for themselves, their families and their businesses, and to ensure we advise them on the right solutions for their needs,” he said.
This strategy will bring some new changes to the bank’s digital banking environment, it said.
The FNB App has been redesigned to offer more intuitive help through its ease of use and a safer digital experience. It will also lean into personalisation.
“Customers can now personalise their FNB App by customising its home screen and selecting frequently used or preferred features. Customers can also view a snapshot of their transactional accounts, credit, investments, insurance, and value-added services.
“In addition, the search function has been improved to help customers find services much quicker. Similar enhancements are being made to the internet banking channel,” the bank said.
FNB has also introduced Money Protect, a new and industry-first benefit of free insurance cover for certain fraud-related losses when using interfaces such as the FNB App and ATMs. The benefit demonstrates FNB’s commitment to helping customers transition to safer digital interfaces.
There is also a strong focus on payments systems, it said, with the facilitation of payments for individuals and businesses one of the key features of the new platform.
FNB Pay is now the payments umbrella in the FNB App.
“With a few taps, customers can now split a bill, and those who run businesses can receive contactless payments easily and safely on their android smart devices without the need for a separate point-of-sale device,” the bank said.
The new or enhanced payment solutions that are available on the FNB App include:
- Instant Payments – a first-to-market instant payment solution that enables customers to digitally pay anyone via the FNB App using just a card number. The recipient gets the money instantly in their bank account, irrespective of where they bank.
- PayMe – allows customers to request a payment digitally to any FNB Banked cellphone number. The person requesting the money simply follows a few prompts, and the ‘payer’ is immediately notified and simply needs to accept the request to make an immediate payment.
- ChatPay – allows customers to pay or request payment from any FNB customer using the FNB App’s chat functionality without the need for an account number. Customers can initiate a chat using their contact list, and because the interaction takes place within FNB’s platform, they can be confident that it is safe.
- Bill Payments – a quick and convenient way for customers to use the FNB App to pay their EasyPay or [email protected] bills including municipal rates, medical and other services.
- Virtual Card – Customers can now use their Global Virtual Cards for travel bookings such as buying flights or booking accommodation and adding the virtual card to third-party digital wallets such as Google Wallet or Apple Pay for convenient and safer payments when traveling abroad.
- Speedee App – allows businesses to receive contactless payments easily and safely on their android smart devices, without the need for a separate point-of-sale device.
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